Information

General Information

Days & Hours

Ride Solution service hours are available Monday – Friday, 6:00 a.m – 6:00 p.m. Rides are scheduled on first call-in availability. It is best to schedule your ride at least 24 hours in advance.

Ride Solution does not operate on the following holidays:

Accessibility

General Information

Ride Solution is a partnership of transportation providers. Funds are acquired through and supported by the following:

Title VI

Ride Solution will not discriminate on the basis of race, creed, religion, sex, origin, age or disability.

Public Notice of Rights Under Title VI of the Civil Rights Act of 1964 - Ride Solution – Public Transit, Division of Four Rivers Resource Services, Inc. 

Ride Solution Public Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Ride Solution Public Transit.

For information on Ride Solution Public Transit’s civil rights plan and the procedures to file a complaint contact Becky Guthrie at 812-257-0118 and TTY contact 800-743-3333 bguthrie@frrs.org or visit our office at 1017 E. Main Street, Washington, IN 47501. For more information visit ridesolution.org.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the

Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor –TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

If information is needed in another language or alternate format contact Becky Guthrie at 812-257-0118 and TTY contact 800-743-3333, or email to bguthrie@frrs.org.

TITLE VI COMPLAINT PROCEDURE (GENERAL REQUIREMENT)

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Ride Solution Public Transit may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Ride Solution investigates the complaint received no more than 180 days after the alleged incident. Ride Solution will process complaints that are complete.

Once the complaint is received, Ride Solution Public Transit will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

Ride Solution Public Transit has 60 days to investigate the complaint. If more information is needed to resolve the case, Ride Solution may contact the complainant. The complainant has 10 business days from the date of the acknowledgement letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Ride Solution can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue his or her case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and
explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration (FTA), at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

» Download Complaint Form