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It’s Easy to Schedule a Ride!

 Vans are available on first-come, first-serve basis.  It is best to call 24 hours or more in advance to schedule a ride.  Same day service will be accommodated if schedules allow.

 When requesting a ride, please be ready to provide:

√ Your name, address and phone number

√ Date and time of your request

√ Address, destination and return time

√ Will you be using a wheelchair or mobility device

√ If you will be traveling with a personal care attendant  

General Info

¨ Drivers will assist when boarding and  exiting the vehicle.  “Assistance” includes offering ambulatory passengers a steadying arm or other appropriate guidance or assistance from door-to-door

¨ The lift is available for passengers who are unable to use the steps

¨ Car seats that are required by law must be used and provided by the passenger

¨ Portable oxygen tanks are permitted

¨ Service animals are allowed

¨ assistance from door-to-door

Keep in Mind:

· Passengers should be aware that the driver may be picking up and dropping off other passengers before reaching their destinations

· Passengers should expect that delays can occur due to traffic, bad weather or any other problem beyond the drivers control

· The driver is only allowed to wait on passengers      5 minutes after scheduled pick-up time

· If driver has not arrived 15 minutes after scheduled pick-up time, please call dispatch

· Riders may call 1 (877) 369-8899 and ask to speak with the Director if customer service expectations are not being met

 

 Passenger Conduct

· No smoking or chewing tobacco

· No eating or drinking

· Please use seat belts as required by law

· Stay seated when vehicle is moving

· Please be courteous no profane       language

· For your safety, please do not distract the driver

· Disregard for any of the above may  result in loss of riding privileges

· Ride Solution is not responsible for lost, stolen or damaged items

 Cancellations and “No Shows”

      Cancellations should be made as soon as  possible.  A “no show” occurs if a driver shows up for a scheduled pickup, and the passenger does not. 

      Passengers who are a “no-show”  or fail to cancel their trips less than 60 minutes ahead of time will be required to pay for the trip before any future rides can be provided.

      Passengers with 3 or more “no shows” in a 60-day period may lose privileges for transportation.

     Remember that this time slot has been scheduled for you. A no-show or short cancellation time  has prevented someone else from riding. 

 Weather Policy

 Ride Solution reserves the right to suspend operation on certain routes if roads are deemed unsafe for          passengers or drivers.

Holidays

 Ride Solution does not operate on the following holidays:

New Years Day, President’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day  & Friday, Christmas Eve, Christmas Day, and New Years Eve.

 

Rider must have exact change.
Effective April 1 there will be a fare increase to:

In Town $2 each way*
In County $3 each way*
County to County $4 each way*

* Fares are subject to change without notice by Ride Solution.

Ride Solution is a partnership of transportation providers. Funds are acquired through and supported by Four Rivers Resource Services, Inc., Generations, Gibson/Pike County Area Rehab. Center, Older American Transportation        Services, Senior and Family Services, Southern Indiana   Resource Solutions, Inc.,  West Central IEDD, FTA, INDOT, RTAP, SIDC, and local contributions.

If your organization would like to sponsor riders or purchase tickets, please call the transportation manager at 812-257-1101

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